Thursday, June 20, 2024
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HomeNewsGlobal NewsDelta requires all customers to wear a face mask

Delta requires all customers to wear a face mask

ATLANTA, USA – Delta employees and customers will experience an extra layer of protection starting May 4, as we require all customers to wear a face mask or appropriate face covering when traveling with us.

Aligning with best practice guidelines from the Centers for Disease Control, this move comes on the heels of our announcement earlier this week requiring employees worldwide to wear face masks if they are unable to maintain six feet of distance with customers or each other. This requirement for our people helps set the example for our customers to follow as well.

This action is one more way we are working to protect our people, our customers, and doing our part in the broader community to help slow and stop the spread of the virus.

This action is one more way we are working to protect our people and customers, as well as doing our part in the broader community to help slow and stop the spread of the virus. Other measures include:

  • New temporary requirements for employees to wear masks or face coverings when within six feet of others while at work, starting this week;
  • Employee temperature checks;
  • Enhanced cleaning measures implemented in airports and on aircraft;
  • Expanding electrostatic spraying procedures, which disinfect employee work and break areas, to more locations.

“Nothing is more important than the health and safety of our people and our customers,” said Bill Lentsch, chief customer experience officer. “While we remain committed to our new standard of clean and to providing more space for our customers when they travel, we take seriously the CDC guidelines for adding this extra layer of protection. We believe this change will give customers and employees some additional comfort when traveling with us.”

Face coverings will be required starting in the check-in lobby and across Delta touch points including Delta Sky Clubs, boarding gate areas, jet bridges, and onboard the aircraft for the duration of the flight – except during meal service. Their use is also strongly encouraged in high-traffic areas including security lines and restrooms. People unable to keep a face covering in place, including children, are exempt.

This temporary requirement will be communicated to customers using the same channels we have shared changes to service and experiences throughout this pandemic. Delta.com, Pre-flight emails, and Fly Delta app push notifications will serve as reminders before heading to the airport, while signage, displays, and, of course, our incredible Delta people will support this effort via announcements once traveling. And while we continue to encourage customers to bring their face covering when traveling with us, supplies will be available for customers who need them.

Please visit the CDC website for guidance on:

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