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2020 Travelers Risk Index Finds Fewer Companies Taking Steps to Mitigate Cyber Threats Despite Increased Concern

HARTFORD, Conn.–(BUSINESS WIRE)–The Travelers Companies, Inc. (NYSE: TRV) today announced the results of the 2020 Travelers Risk Index, which found that fewer companies than last year have taken steps to mitigate cyber risks, even though the level of concern about these threats has increased during the COVID-19 pandemic.

More than 1,200 business leaders participated in the national survey, and less than half said their organization has utilized hacker intrusion detection software (48%), undergone a cyber risk assessment on their company (47%) or vendors (37%), or written a business continuity plan that could help them respond to a cyber attack (42%). More business leaders reported taking each of these precautions just a year ago. This is especially concerning as nearly 1 in 4 respondents (22%) said their company was a victim of a cyber event, the highest percentage since the survey began in 2014.

While broad economic uncertainty is the greatest worry for businesses overall, cyber threats are the top concern for large and medium-sized businesses. Cyber also ranked first by companies in the healthcare, technology, nonprofit and public sector industries. The leading cyber concerns among all respondents are:

  • Suffering a security breach (52% worry some or a great deal)
  • Unauthorized access to financial systems (50%)
  • Employees putting company information at risk (48%)
  • Becoming a cyber extortion/ransomware victim (47%)
  • Theft of the company’s customer or client records (47%)
  • Suffering a cyber event due to employees working remotely (47%)

These concerns appear to be driven, in part, by the impact of COVID-19 on businesses’ operations and workforces. The percentage of businesses reporting that at least 40% of their employees work outside of the office has more than doubled during the pandemic, from 26% to 59%. Consequently, businesses find that they need to manage a new set of cyber threats.

With more employees relying on their ability to connect with company systems from remote locations, and many consumers preferring online transactions in an age of social distancing, it’s more important than ever for companies to do all they can to mitigate exposure to cyber threats,” said Tim Francis, Enterprise Cyber Lead at Travelers. “Taking appropriate precautions and having a plan in place should something go wrong will put an organization in position to seamlessly get back up and running. This is critical in ensuring that employees will be able to continue to access systems and maintain productivity, while also delivering a high level of service to customers.”

The survey also found that current events are influencing perceptions about the business environment in general; the percentage of respondents who say the business environment is becoming riskier is up significantly, from 36% in 2019 to nearly half (47%) this year. The top five risks concerning businesses of all sizes this year are:

  • Broad economic uncertainty (57% worry some or a great deal)
  • Cyber risks (56%)
  • Medical cost inflation (54%)
  • Increasing employee benefits costs (52%)
  • Ability to attract and retain talent (47%)

Working with companies to identify where they might be exposed and figuring out how to close those gaps is our goal at Travelers,” Francis added. “Our cyber risk professionals can help identify the best cyber liability insurance solution that gives customers access to endpoint detection and response monitoring services from SentinelOneTM, pre-breach services from SymantecTM and a robust collection of specialized risk management resources.”

Travelers continues to be proactive in addressing cyber concerns, including during October, which is National Cybersecurity Awareness Month. The Travelers Institute, the public policy division of Travelers, will offer a webinar on October 21, with Francis and Travelers Institute President Joan Woodward discussing many of the survey findings.

Travelers provides a range of coverage options and services to help businesses of all sizes prepare and recover if and when a cyber event occurs. For more information, visit the 2020 Travelers Risk Index website.

About the Survey

Hart Research conducted a national online survey of 1,216 business decision makers from July 6-23, 2020. The survey was commissioned by Travelers.

About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading provider of property casualty insurance for auto, home and business. A component of the Dow Jones Industrial Average, Travelers has approximately 30,000 employees and generated revenues of approximately $32 billion in 2019. For more information, visit


Michael Whitmer, 860.277.2010

[email protected]


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