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Wave of Transformations Lifts Brazilian ServiceNow Partners

Enterprises in Brazil are modernizing workflows to adapt to disruptions and new regulations, ISG Provider Lens™ report says

SÃO PAULO–(BUSINESS WIRE)–$III #ISGProviderLens–Enterprises in Brazil have stepped up efforts to digitalize workflows and processes in the last year, many of them partnering with ServiceNow and its growing ecosystem of Brazilian service providers, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.

The 2022 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Brazil finds the sudden need for remote work and virtual processes due to the COVID-19 pandemic, plus concerns raised by a new national data protection law, have motivated Brazilian companies to accelerate digital transformation projects.

“Enterprises in Brazil are under pressure to modernize their operations like never before,” said Jan Erik Aase, partner and global leader, ISG Provider Lens. “ServiceNow and its partners are growing to meet this demand.”

Companies are looking to ServiceNow because they need a fast, reliable solution to adapt to hybrid work modes, manage employees virtually and ensure business continuity, the report says. In addition, the recently introduced Lei Geral de Proteção de Dados (LGPD), or General Personal Data Protection Law, has caused Brazilian enterprises to reconsider how sensitive documents and data circulate inside and outside their organizations.

As demand grows in Brazil, ServiceNow has been expanding its partner ecosystem there, ISG says. Recently, the company began looking for new partners outside the southeast axis of major cities in Brazil and seeking local companies that specialize in areas such as security and compliance. Local partners have acted faster than multinational players to seize the ServiceNow growth opportunity, developing expertise in new ServiceNow technologies and services, the report says.

“Brazilian providers have seized the momentum, while many multinational players are still focused on IT service desk outsourcing,” said Aase.

The report also examines the shortage of qualified ServiceNow professionals, both worldwide and in Brazil, and potential follow-on effects that both providers and enterprises need to watch out for.

The 2022 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Brazil evaluates the capabilities of 24 providers across three quadrants: ServiceNow Consulting Services, ServiceNow Implementation and Integration Services and ServiceNow Managed Services Providers.

The report names Accenture, Aoop and Capgemini as Leaders in all three quadrants. It names Alpar Service, Deloitte, DXC Technology and nuvolax as Leaders in two quadrants each and ProV and TIVIT as Leaders in one quadrant each.

In addition, EY is named as a Rising Star – a company with a “promising portfolio” and “high future potential” by ISG’s definition – in two quadrants. Extreme Digital is named as a Rising Star in one quadrant.

A customized version of the report is available from Aoop.

The 2022 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Brazil is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit


Will Thoretz, ISG

+1 203 517 3119

Thábata Mondoni, Mondoni Press for ISG

Mobile: +55 11 98671 5652


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