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HomeNewsCaribbean NewsVirgin Atlantic elevates customer experience Airbus A330neo

Virgin Atlantic elevates customer experience Airbus A330neo

      • The Airbus A330-900neo will feature the latest generation Upper-Class cabin, including its iconic social space and new innovation, The Retreat Suite
      • Increased connectivity with in-seat wireless charging, Bluetooth connectivity in all cabins and its fastest ever Wi-Fi
      • The new aircraft is crucial to the airline’s fleet transformation into the cleanest in the sky
      • Boston will be the A330neo’s first route.

LONDON, England – Virgin Atlantic has revealed its hotly anticipated Airbus A330neo for the first time, designed to provide a premium, personalised experience for every single customer. The airline’s Upper-Class cabin boasts a brand new seat, evolution of its iconic social space and the unveiling of The Retreat Suite, the most spacious suite in Virgin Atlantic’s history.

Throughout the aircraft, there will be more ways for customers to stay connected than ever before. Those travelling in Premium and Upper Class can take advantage of game-changing in-seat wireless charging, whilst customers in every cabin can enjoy a greater number of USB connections, Bluetooth-enabled entertainment systems and the airline’s fastest ever Wi-Fi.

In 2019, Virgin Atlantic became the first UK airline to announce a firm order for up to 16 Airbus A330neos, reaffirming its commitment to flying the cleanest, greenest fleet in the sky. Following a multi-billion-dollar investment in fleet transformation over the last decade, the airline operates a fleet with the average aircraft age of just under seven years and 68 percent next-generation aircraft. This increases to 100 percent next generation by the beginning of 2027. This means Virgin Atlantic’s aircraft are equipped with the most efficient engines and state-of-the-art technology designed to save fuel and reduce emissions.

This has so far delivered a 20 percent reduction in fleet carbon emissions.  Over the next decade, we’ll save another 10 percent in carbon emissions. The A330-900 neos are designed to be 11 percent more fuel and carbon-efficient than the A330-300 they’re directly replacing and will deliver a 50 percent reduction in airport noise contour.

Virgin Atlantic’s A330neo is expected to take off to Boston on its first customer flight in early October. Tickets will go on sale later this month. From September 2022, the airline will take delivery of three aircraft, with the remaining deliveries following between 2023 and 2026.

Upper Class

The Retreat Suite is a brand new innovation in Virgin Atlantic’s Upper Class offering and consists of two exclusive suites at the front of the cabin. The airline’s most spacious suite yet, comprising a 6ft7” direct seat to fully flat bed and a 27” touchscreen with Bluetooth connectivity and wireless charging. With each suite boasting an ottoman that doubles up as an extra seat, up to four people can comfortably dine, chat or play games in their own private social space. Customers can enjoy an intimate dinner or settle in comfort to watch a film.

In addition to The Retreat Suite, the A330neo will offer 30 brand new Upper-Class suites. The fully forward-facing suite offers more space and storage alongside a fully closing privacy door. With a ‘do not disturb’ feature.  It has passenger-controlled mood lighting, 17.3” touchscreen TV and even a mirror so customers can check they’re looking runway ready.

The airline’s award-winning social space, The Loft, remains a focal point of the cabin design as customers board the aircraft and is a core part of the Upper-Class experience. In an evolution of design from the Airbus A350, it consists of space for eight people, with four comfortable seats, allowing guests to sit and chat or enjoy refreshments from the new self-service fridge and drinks dispenser.  Customers can also connect Bluetooth headphones to the dual panoramic 27” touchscreens or utilise the wireless charging facilities for their devices.


Stylish touches make big differences in Premium, in a cabin consisting of 46 seats on the A330neo. Virgin Atlantic’s trademark burgundy Premium seats, with a 38” pitch remain, but they’re accompanied by calf rests in every seat and a 13.3” touchscreen with Bluetooth audio. The airline is also offering its Premium customers an in-seat wireless charging pad.


Comfort and connection are order of the day in the new Economy cabin, as customers are set to experience the largest ever economy screen at 13.3”, with an intuitive touchscreen and Bluetooth audio to connect headphones, with customers able to use their phone as a controller. There’s also plenty of storage, plus AC power and USB ports to keep gadgets energised.  Customers have the choice between 28 Economy Delight seats, which offer an increased 34” seat pitch, or 156 Economy Classic seats, providing a 31” pitch.

Corneel Koster, chief customer and operating officer at Virgin Atlantic, commented:

“When it comes to innovating for our customers, we never stand still. Our desire to create memorable experiences means we’ll continue to imagine with fresh ideas. We care about every detail of the cabin design and every step of our customer’s journey. We’re proud to unveil our state-of-the-art A330neo and show the evolution of our customer experience, with each of our customers receiving a premium experience regardless of the cabin they travel in. They’ll be better connected with their fellow travellers and our amazing crew in the air, and with their friends and family on the ground. 

“The A330neo plays a significant role in our multi-billion dollar fleet transformation, demonstrating our commitment to the planet. We know the most impactful thing we can do as an airline is to fly the cleanest, greenest, youngest fleet possible and the A330neo is integral to achieving this goal. It’s truly a plane for the future.”  

Virgin Atlantic in-house Design team worked in collaboration with Factorydesign to develop the Retreat Suite, Upper-Class Suite and The Loft.



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