OTTAWA, Canada – Prime Minister, Justin Trudeau, announced the creation of a new task force to improve government services, with a focus on reducing wait times for Canadians. The task force, a committee of cabinet ministers, will review service delivery, identify gaps and areas for improvement, and make recommendations to ensure Canadians from coast to coast to coast receive the highest quality of service.
“Canadians deserve high-quality and efficient government services that are accessible, timely, and make their lives easier. The delays in immigration application and passport processing are unacceptable and the government of Canada is urgently working to resolve them as soon as possible,” said the prime minister’s office – communications.
“As we recover from the pandemic and increasingly adjust to a fast-moving world where more Canadians are once again relying on government services, they have experienced delays in delivery that are far from acceptable. The task force will drive action to improve the processing of passports and immigration applications by identifying priority areas for action and outlining short- and longer-term solutions, with a focus on reducing wait times, clearing out backlogs, and improving the overall quality of services provided to Canadians. As labour shortages continue to lead to air travel delays around the world, the task force will also monitor the situation at Canadian airports.”
The government of Canada is working hard to improve the delivery of services that Canadians rely on every day.
“We know service delays, particularly in recent months, are unacceptable. We will continue to do everything we can to improve the delivery of these services in an efficient and timely manner, and this new task force will help guide the work of the government to better meet the changing needs of Canadians and continue to provide them with the high-quality services they need and deserve,” said prime minister Trudeau.